HeavenlyKraft Help Center

How can I purchase products on your website?

You can purchase products on our website by adding them to your cart and proceeding to checkout. We accept PayPal as of now.
How long will it take for my order to arrive?

The delivery time will vary depending on your location and the availability of the product. You can check the estimated delivery time for your order on the product page or at checkout. The standard delivery time is 5-7 business days.
What types of metal home decor products does your website offer?

Our website offers a wide variety of metal home decor products including wall art, key holders, bookends, trivets, napkin holder, wall shelf and many more.
How can I track the status of my order?

You can track the status of your order by logging into your account on our website or by checking your email for updates. A tracking number will be provided once your order is shipped.
Can I return or exchange an item if I am not satisfied?

Yes, we have a return and exchange policy in place. You can return or exchange an item within 7 days of delivery if you are not satisfied with it. Please refer to our return and exchange policy for more information.
Are there any warranties for the products sold on your website?

We stand behind the quality of our products and offer warranties of 2 years for all the products. Please refer to the product page or contact our customer service for more information.
Does your website offer customised metal home decor products?

Yes, we offer customised metal home decor products. You can contact us with your specifications and we will work with you to create a customised product that meets your needs.
How do I place an order for a customised product?

You can contact us with your specifications and we will provide you with a quote for the customised product. Once the quote is accepted and the payment is made, we will begin production of the customised product.
How long does it take to receive a customised product?

The production time for a customised product will vary depending on the complexity of the design and the availability of materials. We will provide you with an estimated production time when you place your order.
Can I make changes to my customised product after placing the order?

Yes, you can make changes to your customised product before production begins. However, please note that additional charges may apply for changes made after production has started.
Are there any design or size limitations for customised products?

Depending on the product that you want to customize, there may be some design or size limitations. It is best to contact us with your specifications and we will be able to advise you on the feasibility of your customisation.